May 11, 2026

Server Lag & Instability Issue

Server Notice: Server Unresponsiveness (Lag!)

Read on to see what's happening with the servers instability and how we're trying to fix the issue.

We're aware of the issues occurring on Artix and Yorumi Server where the server gets unresponsive and all actions take longer to process. We've been making changes for the last 2-3 months to the server infrastructure for stability and performance starting with the Server PTR that occurred not to long ago.

May 7, 2026 11:51 UTC 

INVESTIGATION IN PROGRESS: 

• IBM is aware of a fire at AMS03 data centre in Amsterdam which serves IBM. 
• The facility has been safely evacuated, and we can confirm that there are no reported injuries. We are working closely with emergency services and assessing the impact on operations. 
• IBM recommends affected customers invoke disaster recovery options if available. - 2026-05-07 09:07 UTC

May 8, 2026 14:11 UTC

INVESTIGATION IN PROGRESS: 

• IBM has completed an initial walkthrough and assessed that all three server rooms in the datacenter are intact with no visible smoke or water damage. 
• The primary issue remains loss of power to server room 1, as the adjacent utility building and cooling systems supplying that room are not viable. 
• The utility building and cooling systems supplying rooms 2 and 3 appear to be intact based on initial walkthroughs, however we will need to undertake additional control plane actions before customers can gain access to resources in server rooms 2 and 3.

May 11, 2026 15:54 UTC

SWORDHAVEN SERVER STATUS:

• Captain Rhubarb estimates that it will be online and available again within 3 days.
• YARRRRR!

Why is there random server restarts outside of Friday?

Oh, so during the last few weeks as we looked into the server lag, Rhubarb has been changing things behind the scenes to try to prevent the lag and fix a bug that occurred a few weeks ago. Something about phantom players occurring in Battleon and appeared as online but wasn't really online... If you're reading this as soon as I posted, a restart occured which allowed us to streamlined some quest completion operations to see if that'd help reduce server lag.